Return and Exchange Policy

💕 Returns, Refunds & Exchanges Policy

We want you to love your order! If something isn’t right, we’re here to help.

🗓 Returns Window

We accept returns or exchanges within 5 days of receiving your order.

You may choose:

Store credit
Exchange for another product
Refund to your original payment method

📦 Return Conditions

To be eligible for a return or exchange:

Items must be unused, unopened, and in original packaging
Seals and tags must still be intact
No visible signs of wear, damage, or use
Sale/discounted items are final and cannot be returned

For hygiene and safety reasons, we cannot accept opened or used cosmetics unless faulty.

Shipping fees are non-refundable.
If you received free express shipping, $15 will be deducted from your refund.
Return postage costs are the customer’s responsibility unless the error was ours.

💌 How to Start a Return

Email us at theprettyglamau@gmail.com or message us on social media within 5 days of delivery.
Tell us your order number and reason for return.
Once approved, send the items back to us.
Refunds are processed after inspection of returned items.

❌ Incorrect or Faulty Items

If we sent the wrong item or your item is faulty:

Contact us within 5 days with photos.
We’ll arrange a replacement or full refund.
We will cover return shipping if the error is ours.

⏳ Expiry Concerns

We regularly check expiry dates.
If you receive an item expiring within 1–2 months, contact us with photos and we will arrange a replacement.

🚚 Lost or Damaged Parcels

We are not responsible for parcels marked as delivered by the courier.

We recommend selecting Express Shipping with Insurance at checkout for added protection.

If a parcel is lost in transit, we will assist you in lodging a claim with Australia Post. Refunds or replacements can only be processed once the courier confirms compensation.

⚖️ Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.